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FAQs

Orders + Returns


How do I track my order?

You can track your order once you receive an email notification with shipment confirmation and tracking number.

Can I return or exchange an item?

If you are not completely satisfied with your order, we will gladly take it back. Some items are not eligible for returns. Please review our Return Policy.

How can I change or cancel my order?

To change or cancel your order, please contact us. Some items are not eligible for changes and cancelations. Please review our Return Policy.

 

Personalized Items


Can I return a personalized item?

Unfortunately, we do not offer returns on personalized products. Make sure you are (deeply) in love with your creation before purchase.

How do I personalize an item?

That’s easy and fun! For blanket customizations, leave a note in the "Special Instructions" box, which can be found in the shopping cart after you've added your item. 

 

Shipping Options + Charges


What shipping options are available?

The estimated arrival date is not guaranteed. We will do our best to meet these estimates.

Economy 7-14 business days

Standard 5-7 business days

Expedite 4-5 business days

How long does it take to receive my order?

We are committed to a minimal waste promise in our manufacturing process thus our production line is on-demand. The arrival date for your order will depend on how long it takes us to make your (one-of-a-kind) order and what shipping method you choose.

Can I ship items to multiple addresses?

Yes. You may select individual delivery address at checkout.

 

Materials + Production


Do you use recycled materials?

Our materials are not recycled. The truth behind recycled materials is that most are inferior in quality and less durable, and some are industrial by-products that were never made into consumer products to begin with. Our answer to environmental responsibility is to generate personalized high quality products produced on-demand, so you can buy what you love, and keep what you need. Learn more about our minimal waste initiative.

What materials do you use?

We pride ourselves in sourcing the best raw materials to produce the highest quality blankets and throws. Our materials must pass our highest standards of quality, beauty, and durability. Extensive research and testing goes into selecting the best materials to ensure our products are high quality, aesthetically pleasing and durable. Learn more about our materials by shopping by fabric!

What is minimal waste production?

Minimal waste production refers to the conservation of all resources by means of responsible production. Our promise to you, is to deliver the highest quality and forever lasting (one-of-a-kind) blankets and throws through the preservation of our resources by producing on-demand products and reducing our carbon footprint in the world. Learn more about our minimal waste initiative.

Will my blanket and/or throw shrink after wash?

Not to worry! We perform a full wash and dry cycle before delivery that will retain the size, luster, softness, and beauty of your piece so you don’t have to worry about any shrinking or discoloration after wash.

How do I care for my blankets and throws?

Made with love, cared with love. To ensure your piece gets a thorough but gentle clean, machine wash with cold water on a short delicate cycle.

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